Shipping policy
SHIPPING POLICY
Last updated: August 29, 2026
SHIPPING AREA
SnowWolf currently offers free standard shipping to valid delivery addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
ORDER PROCESSING
Orders are generally processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from estimated transit time.
ESTIMATED DELIVERY
After an order ships, standard delivery is estimated to take 5–10 business days. Delivery dates are estimates, not guarantees. Carrier disruptions, severe weather, holidays, high-volume periods, address issues, and other circumstances outside our reasonable control may cause delays.
TRACKING
When your order ships, we will send tracking information to the email address provided at checkout. Tracking updates may take time to appear after the carrier receives the package. Customers are responsible for entering a complete and accurate shipping address and monitoring the tracking information.
DISCREET PACKAGING
SnowWolf orders are shipped in plain outer packaging without sensitive product wording on the outside. Carrier labels and legally required shipping information will still appear on the package.
ADDRESS CHANGES AND CANCELLATIONS
Contact us immediately if you need to change the shipping address or cancel an order. Address changes and cancellations are only possible before shipment and cannot be guaranteed once processing has begun. We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address supplied by the customer.
MARKED DELIVERED BUT NOT FOUND
If tracking shows that a package was delivered but you cannot locate it, first check the delivery address, surrounding property, household members, neighbors, building staff, and the carrier's delivery details. Then contact the carrier and SnowWolf so we can help review the available tracking information. A delivered tracking scan does not automatically qualify an order for a refund or replacement; each case will be reviewed based on the available evidence and applicable law.
LOST, DAMAGED, OR INCORRECT SHIPMENTS
If tracking does not update for an extended period or your order arrives damaged or incorrect, contact us with your order number and supporting details. When we confirm a loss, shipping damage, or fulfillment error, we will provide an appropriate replacement or refund.
CONTACT
Email: xn19581111@gmail.com
Phone: +1 877-981-6173
Contact form: https://snowwolf.online/pages/contact
SnowWolf is operated by AurumVista Solutions LLC, 34 N Franklin Ave, Ste 687 #1637, Pinedale, WY 82941, United States.